Returns & Shipping Info

RETURNS POLICY

QUEENIE'S REMEDIES LLC WILL REPLACE YOUR PRODUCT IF YOU RECEIVED A DEFECTIVE, DOA OR INCORRECT PRODUCT. YOU MAY RETURN MOST NEW, UNOPENED ITEMS WITHIN 14 DAYS FROM THE TIME THAT  YOUR PRODUCT WAS SHIPPED OUT FOR STORE CREDIT OR EXACT REPLACEMENT OF PRODUCT. WE WILL PAY THE RETURN SHIPPING COSTS IF THE RETURN IS A RESULT OF OUR ERROR (YOU RECEIVED AN INCORRECT OR DOA ITEM).

    IF YOUR PRODUCT IS DEFECTIVE, YOU MAY BE ABLE TO RETURN IT FOR AN EXCHANGE. ITEMS THAT SHOW SIGNS OF WEAR OR USE MAY NOT BE RETURNED FOR A REFUND. ATOMIZERS OR CARTOMIZERS OF ANY TYPE AND DISCOUNTED ITEMS MAY NOT BE RETURNED UNLESS DEAD ON ARRIVAL (DOA) OR IT IS AN INCORRECT ITEM. CUSTOMER MUST NOTIFY US OF DOA OR INCORRECT HARDWARE WITHIN 24 HRS OF RECEIVING SHIPMENT TO QUALIFY FOR EXCHANGE.

 

SHIPPING INFO

    MOST ORDERS MADE MONDAY THRU THURSDAY WILL BE SHIPPED OUT NEXT BUSINESS DAY AND USUALLY IN 24 HOURS OR LESS.

MOST ORDERS MADE ON FRIDAY THROUGH SUNDAY WILL BE SHIPPED OUT MONDAY. IF YOU  ORDER ON A HOLIDAY THEN YOUR PRODUCT WILL BE SHIPPED ON THE NEXT BUSINESS DAY.

AT THIS TIME, QUEENIE'S REMEDIES SHIPS MERCHANDISE TO LOCATIONS WITHIN THE UNITED STATES AND U.S. TERRITORIES, INCLUDING ALASKA, HAWAII, PUERTO RICO, GUAM, AND THE US VIRGIN ISLANDS.  THE RISK OF LOSS AND TITLE FOR ALL MERCHANDISE ORDERED ON THIS WEB SITE PASS TO YOU WHEN THE MERCHANDISE IS DELIVERED TO THE SHIPPING CARRIER.